Company Updates

Your Business on the Cloud Means Complete Access to Customer Satisfaction

A call center representing your company should always demonstrate technological innovation. Without a technological advancement that gets customers in contact with customer service agents in a timely fashion, customers may become impatient and quickly frustrated. TeleDirect’s ACD service will take your business to the next level with our SaaS solution that will automatically distribute callers in queue.

By incorporating our TeleDirect ACD solution, expect to reap the following benefits:

  • Call recordings: Listen to how our call agents speak to customers with professionalism and high-quality customer service etiquette.
  • Custom integration: Compatibility with your current applications and software
  • Cost effective: Pay-per-minute pricing and no long term contracts
  • Cloud based: Access on demand reports and analytics that are powered on the cloud

Allow a team that is backed by proven corporate leadership and vast experience and knowledge over the last 50 years take care of your answering service needs. Contact us today to find out more about automating your business on the cloud: www.teledirect.com

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